Employee Relations Agent
Receives complaints and routes them to the right channel
Receives employee complaints and suggestions, classifies them, and routes to the appropriate party.
The problem it solves
Recruiters face a flood of CVs per role; good candidates often get lost or replied to too late.
The pain is in the basics: initial criteria check, screening questions, interview scheduling — all automatable without hurting selection quality.
A recruitment AI Agent ingests applications, checks core criteria, asks short screening questions, and books only qualified candidates for a human interview.
How it works, step by step
- 1Receives CVs from channels (site, LinkedIn, email).
- 2Extracts basics and matches them against role criteria.
- 3Asks 3–5 targeted screening questions via WhatsApp or email.
- 4Scores the candidate per the agreed criteria weights.
- 5Sends respectful rejections to non-fits (good applicant experience).
- 6Books interviews for qualified candidates with the hiring manager.
- 7Stores everything in your ATS or unified sheet with a summary.
What it does
- Receives complaints
- Classifies
- Routes
- Tracks resolution
- Maintains confidentiality
Ideal for
- Companies
- HR departments
Use cases
- Complaints
- Suggestions
- Disputes
What we need from you
- Complaints policy
- Contact points
- Forms
Channels
Meets candidates on the channel that fits them: WhatsApp for speed, email for formal, the website for first application.
Integrations
Examples (Workable, Greenhouse, LinkedIn, Calendly, Google Calendar) — pick integrations based on your stack.
Expected outcomes
- Faster response
- Higher confidentiality
- Employee satisfaction
Sample conversations
Frequently asked questions
Does it work on WhatsApp and the website at the same time?+
Yes — the assistant runs on the channels where you actually meet customers (WhatsApp, website, Instagram, email) with the same tone and logic, keeping conversation context across them.
How long does setup and launch take?+
Usually days to weeks rather than months, depending on customisation depth and integrations. We start with a clear scope, then expand gradually.
Can it integrate with our CRM or existing tools?+
Yes — we connect it to whatever CRM you use (HubSpot, Salesforce, Zoho, or even Google Sheets) and other tools during implementation, based on your actual needs.
When does it escalate to a human?+
Per the rules we agree on: ready-to-buy lead, special request, sensitive complaint, or anything outside the knowledge base. The final decision always stays with a human.
How is it different from a traditional rule-based bot?+
A traditional bot replies with rigid templates to specific keywords. Our intelligent assistant understands natural language and intent, grounding answers in your knowledge base with real logic and your brand tone.
Does it support Arabic and English?+
Yes — it replies in the customer's language automatically with a consistent professional tone, not raw machine translation but a natural style for each language.
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