1. Introduction

This Privacy Policy explains how United Integrated Solutions ("Wkil", "we", "us") collects, processes, and protects your information when you use the Wkil platform and any related websites, applications, and services. By using the platform, you agree to the practices described in this document.

2. Definitions

• "Platform" — the Wkil product, including the website, dashboard, APIs, and connected applications.
• "User" — any individual or entity that creates an account or uses the platform.
• "Customer" — the company or individual that enters into a subscription agreement with Wkil.
• "Personal Data" — any information relating to an identified or identifiable natural person.
• "AI Credits" — the consumption units used to run AI Agents and models on the platform.

3. Information We Collect

We collect only what we need to operate the platform and deliver the service:

• Account Information — name, email, company name, role, and login credentials.
• Billing Information — subscription details, billing address, and payment identifiers (processed securely through our payment providers; we do not store full card details).
• AI Credits — consumption records, remaining balance, and transaction history.
• AI Agents — agent configuration, instructions, enabled tools, and runtime statistics.
• Workspaces — team structure, roles, members, and activity logs.
• Uploaded Files — documents and media you upload for processing by your agents.
• Knowledge Base — indexed content used to ground your agents' responses.
• Prompts — the text and instructions you send to agents and models.
• AI Generated Outputs — the responses and artifacts produced by AI models on your behalf.
• Device & Usage Information — IP address, browser type, operating system, and pages visited.

4. How We Use Your Information

We use your information for the following purposes:

• Provide the Wkil services and operate your AI Agents and Workspaces.
• Process subscriptions, billing, and AI Credits consumption.
• Improve the platform, ship new features, and measure performance.
• Provide customer support and respond to your requests.
• Detect fraud and abuse and protect the security of the platform.
• Comply with applicable legal and regulatory obligations.

5. Sharing Your Information

Wkil does not sell your personal information to any third party. We only share data when strictly necessary with:

• Payment providers, to process billing and subscriptions.
• Infrastructure and cloud hosting providers required to run the platform.
• Trusted AI model providers required to complete the requests you submit.
• Competent authorities when required by law or valid legal process.

6. AI Services

Your prompts, uploaded files, and Knowledge Base content may be processed by trusted AI model providers in order to deliver the service you request. Customer data is not used to train public AI models unless this is explicitly disclosed and you have given prior consent. We maintain data-processing agreements with our AI providers that prohibit them from reusing your inputs to train their public models.

7. Third-Party Integrations

You can connect Wkil to external tools such as CRMs, WhatsApp, Google Workspace, and others. By enabling an integration you authorize Wkil to exchange the data required to operate that integration with the third party. Each external service is governed by its own privacy policy, which we recommend you review.

8. Cookies & Analytics

We use strictly necessary cookies to operate the platform, keep you signed in, and remember your preferences. We also use privacy-friendly analytics tools to understand how the platform is used and to improve your experience. You can manage cookies through your browser settings.

9. Data Security

We follow industry-standard security practices, including encryption in transit and at rest, per-customer data isolation, strict access controls, and continuous monitoring. However, no online service can be guaranteed to be 100% secure. We will notify you in the event of a material security incident affecting your data.

10. Data Retention

We retain your data for the duration of your active subscription and for a reasonable period thereafter to comply with our legal and accounting obligations. You may request deletion of your data at any time and the request will be executed within a reasonable timeframe, except for data we are legally required to keep.

11. International Data Transfers

Your data may be processed or stored in data centers located outside your country, including in regions where our infrastructure and AI providers host their systems. We put in place appropriate safeguards to ensure that any international data transfer maintains an equivalent level of protection.

12. Your Privacy Rights

Subject to applicable law, you have the following rights:

• Access the personal data we hold about you.
• Correct or update your data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing.
• Request portability of your data in a machine-readable format.
• Contact us regarding any privacy matter.

13. Children's Privacy

The Wkil platform is designed for business use and is not directed to children under the age of 16. We do not knowingly collect personal data from children. If we learn that we have collected data from a child without parental consent, we will delete it promptly.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. We will publish the updated version on this page and update the "Last updated" date, and we will notify you of any material changes by email or in-product notice.

15. Contact Us

For any question regarding this Privacy Policy or your data, please contact the privacy team at United Integrated Solutions by email: [email protected] — we will respond to your request within a reasonable timeframe.