التعاون والتواصل
اربط Dialpad بوكلاء الذكاء الاصطناعي
مكّن وكلاء Wkil من إجراء المكالمات وإرسال الرسائل واسترجاع نصوص التفريغ والاطلاع على جهات الاتصال من خلال تكامل آمن مع Dialpad.
المصادقة: OAuth 2.0
ما الذي يمكنك فعله
- إجراء مكالمات وإرسال رسائل من أرقام Dialpad
- استرجاع تفاصيل المكالمات ونصوص تفريغها
- الاطلاع على دليل جهات الاتصال المشترك
قد تختلف الإمكانيات المتاحة حسب المصادقة وإعدادات مساحة العمل.
الإجراءات المتاحة عبر التكامل
192 إجراء موثّق
Initiate Outbound Call via API
إجراء مكالمة صادرة من خط Dialpad مرتبط.
Retrieve Call Information
استرجاع تفاصيل مكالمة معينة.
Fetch Call Transcript by ID
استرجاع نص تفريغ مكالمة مسجّلة.
Send SMS with Optional Media and Group Sender
إرسال رسالة نصية مع إمكانية إرفاق وسائط من رقم Dialpad.
Retrieve Contact List
استرجاع دليل جهات الاتصال المشترك في مساحة العمل.
Add Blocked Phone Numbers
إضافة أرقام هواتف إلى قائمة الحظر في الحساب.
Create New Contact Entry
إضافة جهة اتصال جديدة إلى الدليل المشترك.
Add Member to Channel
إضافة عضو إلى قناة مراسلة في Dialpad.
Add Participant to Call
إضافة مشارك جديد إلى مكالمة جارية.
عرض كل الإجراءات الموثّقة (بحث)
Access control policies listingAdd blocked phone numbersAdd department operator by idAdd member to channelAdd member to coaching teamAdd operator to call centerAdd operator to officeAdd participant to callAssign fax line to targetAssign number to call routerAssign phone number to officeAssign phone number to roomAssign phone number to targetAssign phone number to userAssign policy to user by idAttach labels to callConfigure call center settingsCreate access control policyCreate agent status subscriptionCreate callbackCreate call review share linkCreate call router configurationCreate channel endpointCreate custom ivr with audio fileCreate new contact entryCreate new department recordCreate pin for international room callsCreate room in office via postCreate schedule reports endpointCreate secondary officeCreate sms event subscriptionCreate user with auto assignCreate webhook post endpointDeauthorize oauth2 sessionDelete access control policy by idDelete agent status by idDelete call center by idDelete callreviewsharelink by idDelete callrouter by idDelete call subscription by idDelete channel by idDelete channel member by idDelete contact by idDelete customivr by targettype and ivrtypeDelete department resourceDelete deskphone by user idDelete deskphone in roomDelete number via apiDelete office operator by idDelete operator from call centerDelete operator from departmentDelete recording share link by idDelete room by idDelete schedule report by idDelete sms subscription by idDelete subscription changelog by idDelete subscription contact by idDelete user by idDelete webhook by idDelete websocket connection by idFetch call byidFetch call transcript by idFetch custom ivrsFetch operators for office idFetch scheduled reportsFetch transcript url by call idFetch user details by idFormat phone numbersGet available licenses for an officeGet call center status by idGet call labelsGet call review share link by idGet call subscription detailsGet channel members by idGet departments by office idGet deskphone by parent idGet deskphones for user parent idGet deskphones in roomsGet office call centersGet operator skills by call center and userGet phone number detailsGet recording share link by idGet rooms listGet subscription contact by idGet user caller idGet user deskphonesGet user e911 detailsGet webhooks informationHangup call via idInitiate ivr call api endpointInitiate outbound call via apiInitiate user call with group optionsList channels apiList conference roomsList offices endpointList usersModify contact details using idModify custom ivr settingsModify operator skill levelModify webhook configurationMove user to specified officeOauth2 authorize endpointPatch access control policy by idPatch agent status event subscriptionPatch call router by idPatch department details by idPatch subscription changelog endpointPatch user active call recordingPatch user statusPatch websocket signature secretPost call event subscriptionPost recording share linkPost subscription change log eventPost users screenpop uriPost websocket connection secretReassign phone number to targetRedeem access or refresh tokenRemove blocked numbersRetrieve access control policy assignmentsRetrieve access control policy by idRetrieve agent status by idRetrieve agent status subscriptionRetrieve app settingsRetrieve blocked number detailsRetrieve blocked phone numbersRetrieve call center by idRetrieve callcenter operators by idRetrieve call centers informationRetrieve call informationRetrieve callrouter by idRetrieve call routers v2 apiRetrieve call subscription by idRetrieve channel by idRetrieve coaching stats v2Retrieve coaching team by idRetrieve coaching teams informationRetrieve company dataRetrieve conference meetingsRetrieve contact by idRetrieve contact listRetrieve department by idRetrieve department operators by idRetrieve e911 office detailsRetrieve list of departmentsRetrieve members of coaching team by idRetrieve numbers via api v2Retrieve off duty status by office idRetrieve office by idRetrieve office plan by idRetrieve operator duty statusRetrieve room information by idRetrieve schedule report by idRetrieve sms opt out by company idRetrieve sms subscription by idRetrieve sms subscriptionsRetrieve specific webhook by idRetrieve stat by idRetrieve subscription change logRetrieve subscription change log by idRetrieve subscription contactsRetrieve teams for office idRetrieve user device by idRetrieve user devices listRetrieve user personas by idRetrieve websocket by idRetrieve websocket connectionSend sms with optional media and group senderSet user caller id by idSubscribe contact eventToggle user do not disturb statusToggle vi call for user by idTransfer call to destinationUnassign access control policy from userUnassign office numberUnassign room phone numberUnassign user phone numberUnpark call by user idUpdate call center settings by idUpdate call review share link privacyUpdate call subscription by idUpdate contact informationUpdate contact subscription by idUpdate e911 address for officeUpdate e911 address for userUpdate ivr details by idUpdate operator duty statusUpdate recording share link privacyUpdate room detailsUpdate schedule report settingsUpdate sms subscription settingsUpdate user information by idValidate callback request
أمثلة استخدام عملية
- يستخرج الوكيل نص تفريغ مكالمة لتلخيص محادثة عميل للفريق.
- يرسل الوكيل رسالة تأكيد متابعة فور انتهاء مكالمة مجدولة.
كيف يعمل مع Wkil
- 1اختر التكاملأضف Dialpad إلى وكيلك من داخل منصة Wkil.
- 2امنح الصلاحيات المطلوبةحدّد بدقة ما يمكن للوكيل الوصول إليه وتنفيذه.
- 3اختبر وشغّلاختبر الإجراءات قبل التشغيل، مع إمكانية الموافقة البشرية.
تبقى الصلاحيات دائمًا تحت سيطرتك — يمكنك تحديد نطاق الوصول واشتراط موافقة بشرية على أي إجراء حساس.
تكاملات مرتبطة
أسئلة شائعة
هل يمكن للوكيل إجراء مكالمات دون حضور بشري؟
يمكن تقييد المكالمات الصادرة بأرقام وسيناريوهات محددة، مع اشتراط بدء بشري لأنواع المكالمات الحساسة.