📖Knowledge

📖 Knowledge connects an agent to your source of truth through RAG, retrieving relevant passages and grounding answers in them instead of guessing.

How it works

When a question arrives, the agent searches the knowledge base for semantically relevant passages and passes them to the model as trusted context.

Uses

• Answers based on your policies, pricing, and documents.
• Reduced hallucination by grounding responses in a source.

💡 See Knowledge Bases to configure indexing, tags, and chunking strategies.