AI Ecommerce Agent
Runs store conversations from product question to post-delivery
Store conversations repeat the same three questions: is the size in stock, where is my order, how do I return it. This agent reads your store data and answers instantly, routing anything that needs a financial decision or a policy exception to a human.
An agent built for online stores: it answers product and stock questions, tracks order and shipment status, handles return requests under your policy, and recovers abandoned carts — all from your own store data.
New to the concept? Read what an AI agent is, or see how an agent is built, and compare it with the rest of the AI Ecommerce Agents.
The problem it solves
Many sales teams lose qualified prospects because of slow first-response or because the rep is busy with low-value cases. A visitor who doesn't get an answer in minutes usually goes to the competitor.
The outcome: marketing budget burned on leads no one reaches in time, opportunities lost after-hours, and reps spending their day on basic qualification instead of closing real deals.
An AI sales employee solves this with instant replies, qualifying questions, and handing only serious buyers to a rep — so the team can stay focused on closing.
How it works, step by step
- 1Greets the visitor the moment they enter the channel (web, WhatsApp, Instagram).
- 2Asks short questions about need, budget, and expected timing.
- 3Reads real intent and classifies the lead (browsing / interested / ready to buy).
- 4Answers pricing and packages in a sales tone, grounded in your knowledge base.
- 5Handles common objections using pre-built playbooks.
- 6Routes ready buyers directly to a human rep or a checkout link.
- 7Logs the conversation and a clean summary into your CRM or Google Sheets.
- 8Re-engages cold leads later with thoughtful follow-up messages.
What it does
- Answers product specs, stock and sizing questions
- Reports order and shipment status from your store system
- Takes return requests and applies policy conditions before escalating
- Recovers abandoned carts with one considered message
- Answers shipping zones and delivery time questions
- Routes financial or sensitive cases to a human
Ideal for
- Shopify and WooCommerce stores
- Salla and Zid stores
- Multi-channel retailers
Use cases
- Covering store questions after hours
- Cutting down 'where is my order?' messages
- Speeding up return request handling
- Recovering a share of abandoned carts
What we need from you
- Access to product and order data
- Shipping and returns policy
- Delivery zones
- Escalation rules
Channels
Works on the channels where you actually meet customers — web, WhatsApp, Instagram, email — with the same tone and logic, keeping conversation context across them.
Integrations
Examples of what can be connected — not assumed ready-made integrations. Each link is built during design based on your actual stack.
Expected outcomes
- Instant answers to store questions
- Lower load on the support team
- A consistent buying experience across channels
Sample conversations
Frequently asked questions
Does it work on WhatsApp and the website at the same time?+
Yes — the assistant runs on the channels where you actually meet customers (WhatsApp, website, Instagram, email) with the same tone and logic, keeping conversation context across them.
How long does setup and launch take?+
Usually days to weeks rather than months, depending on customisation depth and integrations. We start with a clear scope, then expand gradually.
Can it integrate with our CRM or existing tools?+
Yes — we connect it to whatever CRM you use (HubSpot, Salesforce, Zoho, or even Google Sheets) and other tools during implementation, based on your actual needs.
When does it escalate to a human?+
Per the rules we agree on: ready-to-buy lead, special request, sensitive complaint, or anything outside the knowledge base. The final decision always stays with a human.
How is it different from a traditional rule-based bot?+
A traditional bot replies with rigid templates to specific keywords. Our intelligent assistant understands natural language and intent, grounding answers in your knowledge base with real logic and your brand tone.
Does it support Arabic and English?+
Yes — it replies in the customer's language automatically with a consistent professional tone, not raw machine translation but a natural style for each language.
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