Sales & Customer Support
Connect Zendesk to Your AI Agents
Let your WKIL agents create, reply to, and route support tickets through a secure Zendesk integration.
Authentication: OAuth 2.0
What you can do
- Create and reply to support tickets
- Search across tickets and customer data
- Track satisfaction ratings
- React to new tickets and users
Available capabilities may vary by authentication and workspace configuration.
Actions supported by the connector
Create Zendesk Ticket
Create a new support ticket with full field support.
Reply to Zendesk Ticket
Add a reply comment to an existing ticket.
Update Zendesk Ticket
Update a ticket's status, assignee, or fields.
Search Zendesk
Search tickets, users, and organizations using query syntax.
Get Zendesk Ticket
Retrieve the full details of a specific ticket.
List Satisfaction Ratings
Retrieve customer satisfaction ratings for tickets.
Triggers
New Zendesk Ticket
Fires when a new ticket is created in a watched view.
New User Created
Fires when a new user is created in Zendesk.
Practical agent use cases
- An agent drafts a reply to a new support ticket for a human to review and send.
- An agent tags and routes a ticket to the right team based on its content.
How it works with WKIL
- 1Choose the integrationAdd Zendesk to your agent from inside the WKIL platform.
- 2Grant the permissions it needsDefine precisely what the agent can access and perform.
- 3Test, then run itTest actions before they go live, with human approval where needed.
Permissions always stay in your control — you can scope access and require human approval before any sensitive action.
Related integrations
FAQ
Can an agent close a ticket without review?
That depends on the permissions you grant — agents can be restricted to drafting replies only, with a human approving before send.