Collaboration & Communication

Connect WhatsApp to Your AI Agents

Enable your WKIL agents to reply to customers, send approved templates, share media, and escalate conversations through a secure WhatsApp Business integration.

Authentication: OAuth 2.0

Build with WhatsApp

This page covers connecting WhatsApp to WKIL. The ready-made agent that works inside WhatsApp lives on WhatsApp Agent.

What you can do

Reply to customer messages instantly
Send approved template messages
Share catalog items and media
Escalate complex conversations to a human

Available capabilities may vary by authentication and workspace configuration.

Actions supported by the connector

Send Message

Send a text, template, or media message to a customer.

Send Template Message

Send a pre-approved message template outside the 24-hour window.

Read Conversation

Retrieve recent messages in a customer conversation.

Send Media

Share an image, document, or catalog item.

Triggers

Message Status Updated

Fires when a sent message's delivery status changes (sent, delivered, read, or failed).

Practical agent use cases

An agent answers common product questions instantly on WhatsApp.
An agent sends a booking confirmation template right after a customer schedules a viewing.

How it works with WKIL

1
Choose the integration
Add WhatsApp to your agent from inside the WKIL platform.
2
Grant the permissions it needs
Define precisely what the agent can access and perform.
3
Test, then run it
Test actions before they go live, with human approval where needed.

Permissions always stay in your control — you can scope access and require human approval before any sensitive action.

Related integrations

FAQ

Does this use the official WhatsApp Business API?

Yes — messaging follows WhatsApp's official Business Platform rules, including approved templates outside the 24-hour customer window.