Sales & Customer Support
Connect Retently to Your AI Agents
Let your Wkil agents send NPS surveys, track scores, and review customer feedback through Retently.
Authentication: API key
What you can do
- Send NPS surveys to customers
- Track NPS scores and trends
- Review customer feedback
Available capabilities may vary by authentication and workspace configuration.
Actions supported by the connector
Get Latest Score
Retrieve the account's latest NPS score.
Send Transactional Survey
Send a one-off NPS survey to a customer.
Get Feedback
Retrieve feedback received from customers.
Create or Update Customers
Add a new customer or update an existing one's details.
Get Reports
Retrieve NPS survey reports including scores and trends.
Practical agent use cases
- An agent sends a satisfaction survey right after a support ticket is closed.
- An agent flags a low NPS score for a manager to follow up on personally.
How it works with Wkil
- 1Choose the integrationAdd Retently to your agent from inside the Wkil platform.
- 2Grant the permissions it needsDefine precisely what the agent can access and perform.
- 3Test, then run itTest actions before they go live, with human approval where needed.
Permissions always stay in your control — you can scope access and require human approval before any sensitive action.
Related integrations
FAQ
Does this use my own Retently account?
Yes — the connection authenticates with an API key scoped to your own Retently account.