Sales & Customer Support
Connect respond.io to Your AI Agents
Enable your Wkil agents to send messages, manage contacts, and react instantly to new conversations across respond.io's connected channels.
Authentication: API key
What you can do
- Send messages across connected channels
- Manage and update contact records
- React instantly to new conversations
Available capabilities may vary by authentication and workspace configuration.
Actions supported by the connector
Send Message
Send a message to a contact across a connected channel.
Manage Contacts
Create, update, or look up contact records.
Automate Messaging Campaigns
Trigger or manage automated messaging sequences.
Triggers
New Message Received
Fires when a new inbound message arrives from a contact.
Contact Update
Fires when a contact's details change.
Conversation Change
Fires when a conversation's status or assignment changes.
Practical agent use cases
- An agent replies to a new customer message the moment it arrives.
- An agent updates a contact's profile after a support conversation resolves.
- An agent routes a conversation to the right team based on its content.
How it works with Wkil
- 1Choose the integrationAdd Respond.io to your agent from inside the Wkil platform.
- 2Grant the permissions it needsDefine precisely what the agent can access and perform.
- 3Test, then run itTest actions before they go live, with human approval where needed.
Permissions always stay in your control — you can scope access and require human approval before any sensitive action.
Related integrations
FAQ
Can an agent reply automatically to every message?
You decide which conversations are automated and which require a human handoff.