CRM

Connect Re:amaze to Your AI Agents

Let your Wkil agents manage support conversations, publish help articles, and log incidents through Re:amaze.

Authentication: Basic auth

What you can do

Available capabilities may vary by authentication and workspace configuration.

Retrieving Conversations

Retrieve support conversations and their message history.

Creating Conversations

Start a new support conversation.

Creating Messages

Add a new message to an existing conversation.

Retrieving Contacts

Retrieve customer contact records.

Retrieving Articles

Retrieve help-center article content.

Creating Articles

Publish a new help-center article.

Creating Notes

Add an internal note to a conversation.

Retrieving Staff

Retrieve the list of support staff accounts.

Retrieving Reports

Retrieve support performance reports.

Creating Incidents

Log a new incident for status page updates.

Incident Alert

Fires to notify users during a system outage or incident.

An agent replies to a customer conversation and logs an internal note for the team.
An agent publishes a help-center article summarizing a resolved incident.
An agent alerts customers automatically when a new incident is logged.

1
Choose the integration
Add Re:amaze to your agent from inside the Wkil platform.
2
Grant the permissions it needs
Define precisely what the agent can access and perform.
3
Test, then run it
Test actions before they go live, with human approval where needed.

Permissions always stay in your control — you can scope access and require human approval before any sensitive action.

Does this need my own Re:amaze account?

Yes — the connection authenticates with credentials scoped to your Re:amaze account.