AI & Machine Learning
Connect Plain to Your AI Agents
Let your Wkil agents manage support threads, customers, and linked issues through Plain.
Authentication: API key
What you can do
- Open and manage support conversation threads
- Look up and update customer records
- Track issues linked to support cases
Available capabilities may vary by authentication and workspace configuration.
Actions supported by the connector
Create Thread
Open a new support conversation thread.
Send Message
Send a message within an existing support thread.
Get Customer By Email
Look up a customer record by their email address.
Upsert Customer
Create or update a customer record.
Fetch Issues
Retrieve issues linked to support threads.
Practical agent use cases
- An agent opens a support thread automatically when a customer reports a bug.
- An agent updates a customer's record after resolving their support case.
How it works with Wkil
- 1Choose the integrationAdd Plain to your agent from inside the Wkil platform.
- 2Grant the permissions it needsDefine precisely what the agent can access and perform.
- 3Test, then run itTest actions before they go live, with human approval where needed.
Permissions always stay in your control — you can scope access and require human approval before any sensitive action.
Related integrations
FAQ
Does this use my own Plain workspace?
Yes — the connection authenticates with an API key scoped to your Plain workspace.