Sales & Customer Support
Connect OneDesk to Your AI Agents
Enable your Wkil agents to log work time and manage tasks, tickets, and projects in OneDesk.
Authentication: API key
What you can do
- Log time against tasks, tickets, and projects
- Remove tasks, tickets, projects, and other records
Available capabilities may vary by authentication and workspace configuration.
Actions supported by the connector
Create Worklog Entry
Log time spent working on a task, ticket, or project.
Delete Task
Delete a specific task from OneDesk.
Delete Ticket
Delete a specific ticket from OneDesk.
Delete Project
Delete a project from OneDesk.
Practical agent use cases
- An agent logs time spent on a support ticket after resolving it.
- An agent removes a completed project and its stale tasks from OneDesk.
How it works with Wkil
- 1Choose the integrationAdd OneDesk to your agent from inside the Wkil platform.
- 2Grant the permissions it needsDefine precisely what the agent can access and perform.
- 3Test, then run itTest actions before they go live, with human approval where needed.
Permissions always stay in your control — you can scope access and require human approval before any sensitive action.
Related integrations
FAQ
Can an agent delete records without approval?
You control which actions run automatically versus require human approval, especially deletions.