Sales & Customer Support
Connect Helpwise to Your AI Agents
Enable your Wkil agents to retrieve conversations, manage contacts and tags, and add notes through Helpwise.
Authentication: API key
What you can do
- Retrieve and annotate shared-inbox conversations
- Manage contacts and tags
- Track mailboxes and teams
Available capabilities may vary by authentication and workspace configuration.
Actions supported by the connector
Get Conversations
Retrieve conversations from a connected mailbox.
Add note to conversation
Add an internal note to a conversation.
Get Helpwise Contact
Retrieve a contact's details.
Update Helpwise Tag
Update a tag used to organize conversations.
Get Helpwise Mailboxes
Retrieve the mailboxes configured on the account.
Practical agent use cases
- An agent tags a conversation and adds a note before handing it to a teammate.
- An agent looks up a contact's history before drafting a reply.
How it works with Wkil
- 1Choose the integrationAdd Helpwise to your agent from inside the Wkil platform.
- 2Grant the permissions it needsDefine precisely what the agent can access and perform.
- 3Test, then run itTest actions before they go live, with human approval where needed.
Permissions always stay in your control — you can scope access and require human approval before any sensitive action.
Related integrations
FAQ
Can an agent organize a shared inbox automatically?
Yes — tags and notes can be applied to conversations as part of an automated triage workflow.