Sales & Customer Support
Connect HelpDesk to Your AI Agents
Enable your Wkil agents to retrieve tickets, teams, canned responses, and automation rules through HelpDesk.
Authentication: API key
What you can do
- Retrieve tickets and support team details
- Access canned responses and automation rules
- Track agents and email configuration
Available capabilities may vary by authentication and workspace configuration.
Actions supported by the connector
List Tickets
Retrieve support tickets matching a filter.
View Agent
Retrieve details of a specific support agent.
List Canned Responses
Retrieve saved reply templates.
List Teams
Retrieve the support teams configured on the account.
List Rules
Retrieve automation rules configured for the helpdesk.
Practical agent use cases
- An agent pulls open tickets to prioritize a support queue each morning.
- An agent reuses a canned response when drafting a reply to a common question.
How it works with Wkil
- 1Choose the integrationAdd Helpdesk to your agent from inside the Wkil platform.
- 2Grant the permissions it needsDefine precisely what the agent can access and perform.
- 3Test, then run itTest actions before they go live, with human approval where needed.
Permissions always stay in your control — you can scope access and require human approval before any sensitive action.
Related integrations
FAQ
Can an agent prioritize my support queue?
Yes — an agent can retrieve open tickets and surface the ones that need attention first.