Sales & Customer Support

Connect Gorgias to Your AI Agents

Enable your Wkil agents to create and update support tickets, manage customers, and route conversations through Gorgias.

Authentication: OAuth 2.0

What you can do

Available capabilities may vary by authentication and workspace configuration.

Create Ticket

Open a new support ticket for a customer inquiry.

Update Ticket

Change the status, assignee, or details of an existing ticket.

Create Customer

Add a new customer record to the helpdesk.

List Tickets

Retrieve tickets matching a status, tag, or team filter.

Add Ticket Tags

Apply tags to a ticket for categorization and routing.

An agent opens a ticket automatically when a customer reports an issue elsewhere.
An agent tags and routes tickets to the right team based on their content.

1
Choose the integration
Add Gorgias to your agent from inside the Wkil platform.
2
Grant the permissions it needs
Define precisely what the agent can access and perform.
3
Test, then run it
Test actions before they go live, with human approval where needed.

Permissions always stay in your control — you can scope access and require human approval before any sensitive action.

Can an agent respond to customers directly?

Agents work through the ticket data available; response actions can be scoped and require approval before anything is sent.