Sales & Customer Support
Connect Gleap to Your AI Agents
Enable your Wkil agents to manage support tickets, draft replies, and track product usage through a Gleap integration.
Authentication: API key
What you can do
- Manage support tickets and draft replies
- Track product usage events and sessions
Available capabilities may vary by authentication and workspace configuration.
Actions supported by the connector
Create a new ticket
Open a new support ticket with customer feedback.
Generate ticket draft reply
Draft a suggested reply to a support ticket.
Track events
Log a product usage event for a user session.
Get all sessions
List active user sessions.
Search Tickets by Term
Search support tickets by keyword.
Practical agent use cases
- An agent drafts a reply suggestion for a support ticket before a human reviews it.
- An agent tracks a key product event to help support prioritize a ticket.
How it works with Wkil
- 1Choose the integrationAdd Gleap to your agent from inside the Wkil platform.
- 2Grant the permissions it needsDefine precisely what the agent can access and perform.
- 3Test, then run itTest actions before they go live, with human approval where needed.
Permissions always stay in your control — you can scope access and require human approval before any sensitive action.
Related integrations
FAQ
Does an agent send replies directly to customers?
You control this — an agent can draft replies for human review before anything is sent.