Sales & Customer Support

Connect Freshservice to Your AI Agents

Enable your Wkil agents to open IT tickets, submit service requests, and manage the service catalog through a secure Freshservice integration.

Authentication: API key

What you can do

Available capabilities may vary by authentication and workspace configuration.

Create Ticket

Open a new IT service ticket.

Create Service Request

Submit a request from the service catalog.

List Freshservice Tickets

Retrieve a list of existing tickets.

List Service Catalog Items

Browse the available service catalog items.

Bulk Update Tickets

Update multiple tickets at once.

An agent opens an IT ticket when an employee reports a hardware issue.
An agent submits a service catalog request for new equipment on an employee's behalf.

1
Choose the integration
Add Freshservice to your agent from inside the Wkil platform.
2
Grant the permissions it needs
Define precisely what the agent can access and perform.
3
Test, then run it
Test actions before they go live, with human approval where needed.

Permissions always stay in your control — you can scope access and require human approval before any sensitive action.

Is this for internal IT support only?

Freshservice is typically used for internal IT service management, and this integration follows the same scope.