Sales & Customer Support
Connect Freshdesk to Your AI Agents
Enable your Wkil agents to open and update support tickets, reply to customers, and manage contacts through a secure Freshdesk integration.
Authentication: API key
What you can do
- Open and update support tickets
- Reply to customers on existing threads
- Manage contacts and companies
Available capabilities may vary by authentication and workspace configuration.
Actions supported by the connector
Create Ticket
Open a new support ticket with subject, description, and priority.
Reply to Ticket
Send a reply on an existing ticket thread.
Filter Tickets
Search tickets using filter criteria like status or priority.
Create Contact
Add a new customer contact record.
Update Ticket
Change a ticket's status, priority, or assigned agent.
Practical agent use cases
- An agent opens a ticket automatically when a customer reports an issue by email.
- An agent searches open tickets to summarize a customer's support history before a call.
How it works with Wkil
- 1Choose the integrationAdd Freshdesk to your agent from inside the Wkil platform.
- 2Grant the permissions it needsDefine precisely what the agent can access and perform.
- 3Test, then run itTest actions before they go live, with human approval where needed.
Permissions always stay in your control — you can scope access and require human approval before any sensitive action.
Related integrations
FAQ
Can an agent reply to a customer without approval?
You control this — replies can be routed for human approval before sending.