Sales & Customer Support

Connect Delighted to Your AI Agents

Enable your Wkil agents to enroll customers in satisfaction surveys, retrieve responses, and respect opt-outs through a secure Delighted integration.

Authentication: API key

Build with Delighted

What you can do

Enroll customers into satisfaction surveys
Retrieve and summarize survey responses
Respect unsubscribe and opt-out lists

Available capabilities may vary by authentication and workspace configuration.

Actions supported by the connector

13 verified tools

Create or Update Person

Add or update a person who will receive satisfaction surveys.

List Survey Responses

Retrieve submitted survey responses and scores.

Add Person to Autopilot Email

Enroll a person into an automated email survey sequence.

List Unsubscribed People

Retrieve people who have opted out of receiving surveys.

Add Person to Autopilot SMS

Enroll a person into an automated SMS survey sequence.

List People

Retrieve all people on the account in creation order.

Delete Person

Remove a person and their associated survey data.

List Bounced People

Retrieve people whose survey emails bounced.

Delete Pending Survey Requests

Cancel survey requests that are scheduled but not yet sent.

View all verified tools (search)

Add Person to Autopilot EmailAdd Person to Autopilot SMSCreate or Update PersonDelete Pending Survey RequestsDelete PersonGet Autopilot Email ConfigurationGet Autopilot SMS ConfigurationList Autopilot SMS MembershipsList Bounced PeopleList PeopleList Survey ResponsesList Unsubscribed PeopleUnsubscribe Person

Practical agent use cases

An agent enrolls a customer into an NPS survey right after a support case closes.
An agent summarizes this week's satisfaction scores for the team.

How it works with Wkil

1
Choose the integration
Add Delighted to your agent from inside the Wkil platform.
2
Grant the permissions it needs
Define precisely what the agent can access and perform.
3
Test, then run it
Test actions before they go live, with human approval where needed.

Permissions always stay in your control — you can scope access and require human approval before any sensitive action.

Related integrations

FAQ

Can the agent survey someone who opted out?

No — unsubscribed people are excluded, and the agent can check opt-out status before enrolling anyone.