A happy guest before, during, and after the stay

Hotels and resorts welcome guests in many languages with on-the-spot requests that push the front desk to its limit. We build a digital assistant that serves each guest in their language, organizes bookings and in-room orders, lifts revenue from extra services, and ultimately raises ratings on booking platforms.

Common challenges

What's costing you daily?

  • Multilingual pressure on the front desk
  • Slow in-room orders
  • Weak sales of extra services
  • Hard to collect positive reviews
Solutions we build

Production-ready systems

Multilingual digital concierge

Instant replies in the guest's language, restaurant and activity recommendations, and taxi or airport booking from the same conversation.

  • Supports 30+ languages
  • Connected to your hotel system
  • Smooth handoff to a staff member when needed
WhatsApp
Opera PMS
Mews
Right-time extra service offers

Offer the spa, breakfast, or late checkout to each guest at the right moment for them.

  • Segment guests by stay type
  • Try different message styles
  • Revenue report per service
WhatsApp
Email
Post-stay review

A short satisfaction form reaches the guest after checkout, and happy guests are guided to leave a review on booking platforms.

  • Catch complaints early
  • Alert the hotel manager instantly
  • Lift loyalty and repeat visits
WhatsApp
Booking.com
TripAdvisor
Ready-to-run workflows

Real automation, step-by-step

Ready operational systems that help your team execute and follow up automatically.

Workflow 124/7 concierge
Trigger

Message from the guest

Outcome

Front-desk load drops by 45%.

Steps
  1. 1Detect the guest's language
  2. 2Pull their booking from the hotel system
  3. 3Reply and suggest the right services
  4. 4Create the order in the hotel system
WhatsApp
Opera PMS
Workflow 2Pre-arrival service offer
Trigger

48 hours before arrival

Outcome

22% lift in extra-service revenue per guest.

Steps
  1. 1Review the guest's data and preferences
  2. 2Prepare a personal offer that suits them
  3. 3Send the offer on WhatsApp and email
  4. 4Track the service booking
Opera PMS
WhatsApp
Supported integrations

Connects to your stack

Opera PMS
Mews
Cloudbeds
Booking.com
WhatsApp
Twilio
Expected results

Numbers we see after 60–90 days

30+
Languages
+22%
Extra revenue
−45%
Front-desk load
Rollout timeline

From idea to production in weeks

Discovery
1
2–3 days
A short workshop to understand processes, channels, current systems, and automation priorities.
Design & Build
2
5–10 days
We build the system and connect it to the channels and tools your team already uses, with full QA before launch.
Launch & Tune
3
2 weeks
Gradual rollout, performance monitoring, and continuous improvement of the customer experience.
AI solutions for this sector

Ready bundles tailored for a happy guest before, during, and after the stay

Pick the closest bundle to your need, and we start customizing within 48 hours.

AI Customer Support

Instant conversations on WhatsApp, web, Instagram with smart human handoff.

  • Omnichannel 24/7
  • Intent & sentiment detection
  • Smart team handoff
Request support bundle
AI Marketing Systems

Daily content generation, automated campaigns, and real-time performance analytics.

  • Per-channel content
  • Auto Email/WhatsApp campaigns
  • Live ROI dashboard
Request marketing bundle
AI Sales Assistant

Qualify leads, recommend the right offer, and follow up on quotes automatically.

  • Auto lead qualification
  • Product/unit recommendation
  • Follow-up to close
Request sales bundle
AI Operations Automation

Automate repetitive tasks across CRM, accounting, inventory via n8n workflows.

  • Connect existing systems
  • Instant alerts
  • Daily auto reports
Request operations bundle
AI Analytics & Insights

Smart dashboards turning your data into actionable recommendations daily.

  • Live dashboards
  • Daily recommendations
  • Forecasting
Request analytics bundle
Custom AI for your sector

Didn't find a fit? We craft a custom solution around your goals and stack.

  • Free discovery session
  • On-demand design
  • Phased rollout
Request custom solution
FAQ

Quick answers

Does it integrate with Opera PMS?

Yes — direct integration for bookings and folios.

Ready to start?

Book a 30-min call. You'll leave with an initial plan and an estimate for your sector.