Improve the Guest Experience Before, During, and After Every Stay

Use agents for multilingual communication, guest requests, booking information, service follow-up, and feedback.

Common challenges

What's costing you daily?

Multilingual pressure on the front desk
Slow in-room orders
Weak sales of extra services
Hard to collect positive reviews

What agents can support

Operations you can configure and run

Multilingual digital concierge

Instant replies in the guest's language, with restaurant and activity recommendations from the same conversation.

Supports 30+ languages
Answers grounded in your hotel's available information
Smooth handoff to a staff member when needed

Right-time extra service offers

Offer the spa, breakfast, or late checkout to each guest at the right moment for them.

Segment guests by stay type
Try different message styles
Revenue report per service

Post-stay review

A short satisfaction form reaches the guest after checkout, and happy guests are guided to leave a review.

Catch complaints early
Alert the hotel manager instantly
Lift loyalty and repeat visits

Example workflows

Example Workflow in WKIL

Workflow 1 — 24/7 concierge

Trigger

Message from the guest

Outcome

A noticeable drop in front-desk workload.

Steps

1Detect the guest's language
2Reply and suggest the right services
3Hand the request to the hotel team to fulfill

Workflow 2 — Pre-arrival service offer

Trigger

48 hours before arrival

Outcome

More extra-service revenue captured per guest.

Steps

1Review the guest's available preferences
2Prepare a personal offer that suits them
3Send the offer on WhatsApp
4Track the response to the offer

Connected applications

Applications agents work across

Permissions & human oversight

Agents work, your team stays in control

Separate permissions for each agent

Application access controls

Human approval before sensitive actions

Execution history and audit visibility

Escalation to team members when needed

Performance, usage, and cost monitoring

Performance tracking

Metrics You Can Monitor

Multilingual guest service

More extra-service revenue per guest

A noticeable drop in front-desk workload

Results vary based on the task, data quality, integrations, and usage scale.

How to start

Start with WKIL in Five Steps

Define the workflow

Choose the task or outcome you want to run inside your business.

Create or hire agents

Create custom agents or start with ready-made agents from the marketplace.

Add company knowledge

Connect the files, policies, and data sources your agents need.

Connect applications and set permissions

Choose the applications, the allowed actions, and the required approvals.

Test, then run

Review the results first, then expand usage gradually.

FAQ

Quick answers

Does it directly integrate with my hotel's PMS?

Agents can connect to the applications listed in the integrations directory. If your specific hotel PMS isn't currently listed, check the current integrations catalog before relying on this step.

Start Running AI Agents Across Your Business Operations

Create a new agent or hire a ready-made one, connect it to your applications, and define its permissions inside WKIL.