Improve Store Support and Follow-Up Without Adding Manual Work

Run agents for customer support, abandoned-cart follow-up, order inquiries, and relevant next steps across your commerce channels.

Common challenges

What's costing you daily?

Abandoned carts with no follow-up
Slow replies outside business hours
Weak product recommendations
Manual shipment follow-up
Marketing campaigns with no personalization

What agents can support

Operations you can configure and run

Storefront assistant on every channel

Answers customer questions, suggests products, and completes purchases on the website, WhatsApp, and Instagram.

Arabic and English support
In-chat checkout
Smart coupons for hesitant buyers

Instagram

Shopify

Salla

Zid

Abandoned cart recovery

Organized follow-up over WhatsApp and email with the right timing and message for each customer.

Three follow-up attempts with different angles
Coupon that adapts to cart value
Conversion tracking per channel

Klaviyo

Order and shipping follow-up

The customer sends the order number and gets shipment status instantly with expected delivery time.

Surfaces order status and expected delivery time
Proactive delay alerts
Suggests coupon compensation within configured permissions

Example workflows

Example Workflow in WKIL

Workflow 1 — Three-touch cart recovery

Trigger

Cart abandoned for more than 30 minutes

Outcome

A share of abandoned carts recovered automatically.

Steps

1First touch after 1 hour: friendly WhatsApp reminder
2Second touch after 24 hours: email with 5% coupon
3Third touch after 3 days: WhatsApp with 10% coupon and free shipping
4Stop the moment a purchase happens

Shopify

Klaviyo

Workflow 2 — Weekly personalized product recommendations

Trigger

Every Thursday evening

Outcome

More repeat orders with more consistent follow-up.

Steps

1Review each customer's purchase history
2Prepare 3 suitable recommendations
3Send recommendations via WhatsApp and email
4Track clicks and conversions

Shopify

Klaviyo

Workflow 3 — Order status assistant

Trigger

Customer message mentions an order number

Outcome

A noticeable drop in repetitive support tickets.

Steps

1Extract the order number from the message
2Pull status from the store
3Reply instantly with status and ETA
4Hand off to a teammate when there is a problem

Shopify

Connected applications

Applications agents work across

Shopify

Salla

Zid

WooCommerce Klaviyo

Klaviyo

Mailchimp

Instagram

Permissions & human oversight

Agents work, your team stays in control

Separate permissions for each agent

Application access controls

Human approval before sensitive actions

Execution history and audit visibility

Escalation to team members when needed

Performance, usage, and cost monitoring

Performance tracking

Metrics You Can Monitor

Recovering some abandoned carts

More repeat orders

Fewer repetitive support tickets

Results vary based on the task, data quality, integrations, and usage scale.

How to start

Start with WKIL in Five Steps

Define the workflow

Choose the task or outcome you want to run inside your business.

Create or hire agents

Create custom agents or start with ready-made agents from the marketplace.

Add company knowledge

Connect the files, policies, and data sources your agents need.

Connect applications and set permissions

Choose the applications, the allowed actions, and the required approvals.

Test, then run

Review the results first, then expand usage gradually.

FAQ

Quick answers

Does it work with Salla and Zid?

Yes — ready integration with both.

Does this guarantee more sales?

No. Results depend on connected data quality, customer behavior, and how the agent is configured — we don't guarantee a specific increase.

Start Running AI Agents Across Your Business Operations

Create a new agent or hire a ready-made one, connect it to your applications, and define its permissions inside WKIL.