Collaboration & Communication
Connect Intercom to Your AI Agents
Enable your WKIL agents to manage conversations, tickets, and contact records through a secure Intercom integration.
Authentication: OAuth 2.0
What you can do
- Manage customer conversations and replies
- Create and track support tickets
- Maintain contact and company records
Available capabilities may vary by authentication and workspace configuration.
Actions supported by the connector
Create Conversation
Start a new conversation with a contact.
Reply to Conversation
Send a reply within an existing conversation.
Create or Update a Company
Create or update a company record.
Search Conversations
Search conversations by criteria.
Create Ticket
Create a new support ticket.
Practical agent use cases
- An agent replies to a customer conversation with a drafted answer.
- An agent opens a support ticket when a conversation needs escalation.
How it works with WKIL
- 1Choose the integrationAdd Intercom to your agent from inside the WKIL platform.
- 2Grant the permissions it needsDefine precisely what the agent can access and perform.
- 3Test, then run itTest actions before they go live, with human approval where needed.
Permissions always stay in your control — you can scope access and require human approval before any sensitive action.
Related integrations
FAQ
Does this connect through my own Intercom workspace?
Yes — authentication uses Intercom's standard OAuth flow, scoped to the workspace you authorize.