Sales & Customer Support
Connect Help Scout to Your AI Agents
Let your Wkil agents manage support conversations and help-center content through Help Scout.
Authentication: OAuth 2.0
What you can do
- Read and manage support conversations
- Update Docs help-center content
- Surface custom context inside the support inbox
Available capabilities may vary by authentication and workspace configuration.
Actions supported by the connector
Inbox API
Read and write conversations and data in a Help Scout inbox.
Docs API
Read and write content on a Help Scout Docs site.
Beacon
Combine live chat, documentation, and a customer portal in one widget.
Apps
Show custom content inside the Inbox sidebar.
Webhooks
Get notified about activity happening in Help Scout.
Practical agent use cases
- An agent drafts a reply to a support conversation for human review.
- An agent updates a Docs article the moment a product detail changes.
How it works with Wkil
- 1Choose the integrationAdd Help Scout to your agent from inside the Wkil platform.
- 2Grant the permissions it needsDefine precisely what the agent can access and perform.
- 3Test, then run itTest actions before they go live, with human approval where needed.
Permissions always stay in your control — you can scope access and require human approval before any sensitive action.
Related integrations
FAQ
Does this connect through my own Help Scout account?
Yes — authentication uses Help Scout's standard OAuth flow, scoped to your mailbox.