AI WhatsApp Employee
Runs WhatsApp conversations and turns them into sales
An AI employee specialised in WhatsApp Business: instant replies, message classification, catalog sharing, and appointment booking — never miss a customer.
The problem it solves
WhatsApp is the most important channel for many GCC businesses, but manual replies can't scale to peak hours or after-hours.
A customer who doesn't get a WhatsApp reply in minutes loses interest or jumps to a faster competitor.
An AI WhatsApp employee guarantees an instant reply, gathers the basics, and hands a ready buyer to the team with full context.
How it works, step by step
- 1Greets the visitor the moment they enter the channel (web, WhatsApp, Instagram).
- 2Asks short questions about need, budget, and expected timing.
- 3Reads real intent and classifies the lead (browsing / interested / ready to buy).
- 4Answers pricing and packages in a sales tone, grounded in your knowledge base.
- 5Handles common objections using pre-built playbooks.
- 6Routes ready buyers directly to a human rep or a checkout link.
- 7Logs the conversation and a clean summary into your CRM or Google Sheets.
- 8Re-engages cold leads later with thoughtful follow-up messages.
What it does
- Instant WhatsApp replies
- Auto-send catalog and images
- Classify by intent
- Book appointments and follow up
- Escalate complex cases to humans
Ideal for
- Retail stores
- Restaurants & delivery
- Clinics
- Real-estate offices
- Service shops
Use cases
- 24/7 WhatsApp order intake
- Retargeting campaigns
- Appointment reminders
- Multilingual customer service
What we need from you
- WhatsApp Business number
- Catalog
- Working hours
- Response playbook
Channels
Works on the channels where you actually meet customers — web, WhatsApp, Instagram, email — with the same tone and logic, keeping conversation context across them.
Integrations
Examples of what can be connected — not assumed ready-made integrations. Each link is built during design based on your actual stack.
Expected outcomes
- Instant reply to every message
- Less manual work on your team
- Fewer lost orders after-hours
Sample conversations
Frequently asked questions
Does it work on WhatsApp?+
Yes, it runs on the WhatsApp Business API and can also work on your website and Instagram in parallel with the same tone and logic.
Does it replace the sales team?+
No. It handles initial qualification and ongoing follow-up, then hands serious buyers to a rep with a full summary so the human stays focused on closing.
Does it need training on our products?+
Yes — we build it a knowledge base from your products, pricing, FAQs, and brand voice, and you can update it anytime.
When does it escalate to a human?+
Per the rules we agree on: ready-to-buy lead, special request, complaint, or anything outside the knowledge base.
Can it integrate with a CRM?+
Yes — we connect it to whatever CRM you use (HubSpot, Salesforce, Pipedrive, Zoho, or even Google Sheets) during implementation.
Ready to launch your first AI employee?
Request an AI employee, book a discovery call, or design yours in under 5 minutes.