AI Support Employee
Solve issues before they become complaints
An AI support employee that understands tickets, pulls answers from your knowledge base, and resolves 70%+ of cases without human intervention.
The problem it solves
Support teams burn most of their time on repeat questions: order status, returns, invoices, hours. That kills response time on the complex cases that actually need a human.
Without an AI employee, customers wait hours, tickets close late, and experience drops even when the team is working hard.
An AI support employee handles the repetitive layer automatically and hands the team only what needs human judgement — so satisfaction goes up without growing the team.
How it works, step by step
- 1Receives the ticket or message from any support channel (WhatsApp, email, web, Telegram).
- 2Classifies the request: inquiry, complaint, order status, return.
- 3Searches your knowledge base and policies before answering.
- 4Politely asks for extra info when needed (order number, registered email).
- 5Replies with a full, trustworthy answer in your brand's tone.
- 6Escalates to a human for complex or sensitive cases.
- 7Logs the ticket in your system (Zendesk, Intercom, etc.) with full context.
- 8Follows up on satisfaction after the ticket closes.
What it does
- Answer FAQs
- Track order & shipment status
- Process refunds and returns
- Escalate complex tickets
- On-the-fly translation
Ideal for
- E-commerce
- SaaS companies
- Fintech & logistics
Use cases
- Reduce ticket volume
- Multilingual support
- Cut wait time
- CSAT follow-up
What we need from you
- Knowledge base or FAQs
- Return & shipping policies
- Order system access (optional)
Channels
Runs the same logic on WhatsApp, web, email, and Telegram — with one unified conversation log.
Integrations
Examples of systems we can connect (Zendesk, Intercom, Freshdesk, Shopify, Salesforce) — actual integrations are built per project.
Expected outcomes
- Resolve most tickets automatically
- Noticeably faster response
- Better customer experience and less waiting
Sample conversations
Frequently asked questions
Can it answer questions specific to our products?+
Yes — once a knowledge base is built from your policies and products. It refuses to fabricate answers and escalates anything outside it.
Does it support Arabic and English?+
Yes — it replies in the customer's language automatically, with a consistent professional tone.
When does it escalate a ticket?+
On sensitive cases, complaints, or anything outside the knowledge base — per agreed rules.
Does it connect with our existing ticketing tool?+
Yes — with common tools (Zendesk, Intercom, Freshdesk) or via API to your internal systems.
Does it solve every ticket?+
It resolves a large share of repeat tickets; complex ones it prepares for the team with full context to speed up the resolution.
Ready to launch your first AI employee?
Request an AI employee, book a discovery call, or design yours in under 5 minutes.